At Magic Dragon Hosting, we believe that the customer comes first. As a result, we’ve developed policies over the years that deal with complaints made to us regarding domains and hosted content.

In the interest of transparency, we’re proud to provide a summary of how we deal with trademark and copyright complaints, and what we do to make sure our customers come first.

1. If we receive a DMCA notice from a copyright holder, here’s what we’ll do:

1. Make sure the notice is DMCA-compliant;
2. Forward that notice to you, the user, and make it clear how to proceed;
3. Restrict access temporarily to the disputed content only, and not your entire site;
4. Give you the opportunity to counter-notice the DMCA notice and provide a clear procedure to do so (link to procedure);
5. Restore any disputed works promptly upon counter-notice;
6. Ensure that if you’ve counter-noticed a DMCA in reference to specific works, that those works are not counted as previous infringements (repeat infringement)

2. If we receive a trademark complaint from a trademark holder, here’s what we’ll do:

1. Require valid and formal notice of a trademark complaint;
2. Forward the complaint to you, the user, and make it clear how to proceed;
3. Ensure our legal department reviews the complaint first vs. using an automated system;
4. Refrain from taking any action in reference to trademark complaints alone (i.e. with no court order), and encourage the parties to resolve the dispute amongst themselves;

At Magic Dragon Hosting, we’re committed to transparency in our dealings with our users, their domains and their hosted content. As a result, starting in Q3 of 2014, we will publish a summary of the copyright and trademark complaints we’ve received each quarter. We’ll update this information within 60 days of the end of each calendar quarter.