Knowledgebase

 Are your servers PCI compliant?

All of the cluster servers which make up Magic Dragon Hosting have been updated for PCI...

 Are your servers Unix / Linux, or Windows NT?

All Magic Dragon Hosting servers run on CentOS Linux, which is identical to Red Hat Enterprise...

 Backup policy, Do you provide backups?

You are responsible for your backups and web content. We create our own weekly backups on our...

 Can I get extra bandwidth and space?

Shared Webhosting You will not need extra disk space and bandwidth, as we do not limit those....

 Can I host friends?

Yes, you can host sites for your friends on your Web Hosting account, as long as you are not...

 Can I see some of the websites you host?

Some sites we host are: alien7star.com Changsha International English Training Centre...

 Can I test Magic Dragon Hosting without paying?

Can I get a free account just to try for one day? I am sorry we cannot offer a test account. We...

 Can I use Boonex Software (Ray, Dolphin & Orca) ?

This software will work on our shared servers, however you will NOT be able to use the...

 Custom Installations. Can you help me install an application?

Can I install the programs myself? As long as you can upload the install files to your site and...

 Do you allow KVM on a dedicated server?

KVM is a external box that lets you connect to our server and act like you have a monitor,...

 Do you offer Telnet?

Yes, telnet will work by default. Telnet Command = telnet mail.domain.com port# example telnet...

 Do you offer support in other languages (eg Chinese)?

We only offer support in English. However, if an employee here can speak your language, we allow...

 Do you provide anti-virus measures?

There is no need for us to provide anti-virus on a Linux box. We manage those, and our security...

 Do you support LAMP?

LAMP stands for Linux, Apache, MySQL, and PHP. Yes, we do have all of these on our shared...

 Does Magic Dragon Hosting support FastCGI ?

FastCGI is enabled on all of our servers at this time. To enable FastCGI on a your account,...

 Does Magic Dragon Hosting work with Macs?

Yes, it does. Everything on your account works on our servers, so it doesn't matter what your...

 Glossary: What does all the jargon mean?

Ad Server - An ad server is a computer server, specifically a web server, that stores...

 How can I transfer my Blogger site to Magic Dragon Hosting?

Since Blogger (blogspot) isn't an actual hosting company, there's no real way to transfer the...

 How do I renew my hosting?

Your hosting plan will automatically renew every billing cycle (normally month-to-month) when you...

 How do I transfer hosting with no down time.

Switching to a new host can be a complicated process. Follow our steps to ensure that your move...

 How do I transfer my wordpress blog from one host to another?

Backup your Wordpress database using phpMyAdmin Please note that phpMyAdmin is a tool written in...

 How long does it take to setup my account?

For security purposes, all new purchases with Magic Dragon Hosting are screened for fraudulent...

 How many accounts per server?

We cannot offer an estimate. There are multiple accounts on the shared servers, and it also...

 How many servers does Magic Dragon Hosting have and where are they located?

We have access to over 7000 servers at The Planet in Dallas and Houston, Texas.

 How many websites can I build?

There is no way to determine the number of websites you can host on our accounts. The number...

 How much traffic can I have?

There is no way to determine the maximum number of visitors your site can sustain. Each site is...

 How often do you update programs?

We update each program as soon as our server administration team approves it. Often updates are...

 IP address - static vs dynamic, public vs private and shared!

An IP address is the location of a computer on the internet. Example: 123.45.67.89 Here are...

 Inode Usage Limits!

An inode is a data structure used to keep information about a file on your hosting account. The...

 Is Magic Dragon Hosting really a "green" hosting service?

Read more about our green hosting here. How has Magic Dragon gone green? Magic Dragon uses...

 Is PHP running as Apache or CGI?

Normally, we run PHP as CGI. On your phpinfo() page, this is the setting listed under "Server...

 Is WYSIWYG editing available?

What You See Is What You Get... WYSIWYG It's a type of HTML editor that lets you make webpages...

 Is there any contract for hosting?

There are no contracts to keep you at Magic Dragon Hosting. You may pay month to month and cancel...

 Legal and Acceptable Content!

Acceptable content for websites. Does Magic Dragon Hosting allow my site? For more information,...

 Open new Port!

Can you give me access to a specific port number? For shared servers, we can only open...

 PEAR Packages

If you need any of these modules, please contact us via phone, live chat, or email...

 PHP 5.3

At this time, on our shared servers, we are not upgrading to 5.3.1. This is only allowed on...

 PHP modules

If you need any of these modules, please contact us via phone, live chat, or email...

 RAID

We have RAID10 on our shared servers. What is it? Raid is technology that uses two or more disk...

 Ruby on Rails and gems

Ruby on Rails is an open-source web application framework. It aims to increase the speed and ease...

 SAS 70 Type II

Magic Dragon Hosting is fully SAS 70 Type II compliant.  

 Scheduled backups - Linux

Shared Hosting Plan: You cannot schedule backups. We do not supply a script which can backup...

 SecFilterEngine and SecFilterScanPOST

If you require hosting to have SecFilterEngine Off or SecFilterScanPOST Off, do not worry....

 Socket Connections

A socket is defined as one endpoint of a two-way communication link between two programs running...

 Tell me about Apache.

Apache is the program on our servers used to view web pages. What are the maximum number of...

 The Planet Datacenter

Our data centres are at The Planet. All of our servers (shared and dedicated) are located in...

 Tomcat Java

Tomcat is currently supported on Linux and Windows dedicated servers only, as well as our VPS...

 US Treasury Embargo Restrictions

As of December 28th, 2009 these are the countries that we can't do business with due to embargo...

 Uptime Guarantee

Important: The Terms of Service, section 9b, has the full details and accurate information...

 What control panel do you use and do you have a demo?

The control panel we use is called cPanel. If you have Dedicated Hosting, we provide WHM (Web...

 What file system do you use on Linux?

Linux supports many different file systems, but common choices for the system disk include the...

 What is Server Load?

Load expresses how many processes are waiting in the queue to access the computer processor. Of...

 What version of PHP are you using?

We are running PHP 5 installed on all of our servers. Please read the related article for...

 Where can I get help with Design and Coding Issues?

We do not offer a service like this at Magic Dragon Hosting. Currently, we must refer you to...

 Will my existing email accounts be transferred over as well?

If your previous hosting company uses cPanel, then we can migrate your current email boxes and...

 Will my website work in China?

China has a sophisticated firewall. The government blocks many sites because of their variety of...

 Will you place ads on my site?

Magic Dragon Hosting will NOT place ads on your site. That is one of the many advantages of...