Knowledgebase

 421 Unexpected failure

If you are trying to send emails and get a message like: "421, response: Unexpected failure,...

 451 error while writing spool file

This message indicates that your email is not configured properly. Please double check you are...

 535 Incorrect authentication data

If you have a Linux dedicated server, you can fix this problem. In root WHM, go to Email >...

 550 error

This error indicates an inability to send emails. There are many reasons for a 550 error....

 Are you able to receive emails but not send?

If you aren't able to send this usually means one thing... your internet provider is blocking you...

 Are you able to send emails but not receive?

Either your domain is over quota, or your e-mail address itself is over quota. You will need to...

 BoxTrapper

Box Trapper returns a confirmation email to senders, who must reply before their email is...

 Can I get a copy of my Email Logs?

We can provide your email logs per domain name. Please contact Magic Dragon Hosting via phone,...

 Can I get a dedicated IP to avoid server blacklisting?

With shared hosting, there are other people using your mail server. This means that one spammer...

 Default Address, Catchall

What is the default address? It is a catchall mailbox that receives all emails written to a...

 Does Magic Dragon Hosting use exim or maildir?

Exim is a mail transfer agent used on Unix-like operating systems. It is freely available under...

 Email returned, Blacklisted or Rejected by Recipient

Note: We can only fix this if the block is against the entire server. If the block is...

 Error : Dictionary Attack

Dictionary Attack A method often used by spammers. They send various emails or passwords to a...

 Missing folders after converting to maildir

If you come from a host who does not use maildir, we must convert your email. Once the...